Privacy Policy - Soft-Store2

1. Introduction

At softstore2.com, we value and prioritize your privacy. We are committed to upholding the highest standards of data protection in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, services, and communications. Your trust is paramount to us, and we strive to ensure that your information is treated with the utmost care and transparency.

2. Scope of This Policy and Data Controller

This Privacy Policy applies to all users and visitors of softstore2.com and associated digital services. It governs the collection and processing of personal data by softstore2.com. The data controller responsible for your personal data and its processing is Softstore2, which can be contacted at [email protected]. This policy covers all data obtained online, including via website interactions, account registrations, transactions, communications, and cookies.

3. Categories of Data We Process

We collect various categories of personal data depending on your interaction with softstore2.com:

a. Usage Data: Includes information about your browser type, IP address, geolocation, pages visited, access times, referring URLs, and session duration.

b. Account Data: Comprises registration details such as your full name, billing/shipping address, email address, and telephone number.

c. Profile Data: Covers preferences, purchase history, browsing activities on our site, items saved, and behavioral analytics.

d. Communication Data: Includes all correspondence with our customer support or team, such as emails, submitted forms, chat logs, and user inquiries.

e. Technical Data: Encompasses device type, hardware model, operating system, browser settings, software version, and diagnostic logs.

f. Transaction Data: Involves payment methods (e.g., masked credit/debit card information via payment processors), order fulfillment details, and delivery records.

g. Preference Data: Relates to your opt-in choices for marketing communications, product interests, language preferences, and communication formats.

4. Legal Bases for Processing

We process your personal data under one or more of the following legal bases:

– Consent: Where you have granted us clear permission—for example, subscribing to marketing emails or accepting cookies.
– Contractual Necessity: When processing is required to fulfill an order, provide access to your account, or deliver services.
– Legal Obligation: When we are legally required to process certain data, such as for tax or regulatory compliance.
– Legitimate Interests: When processing is reasonably necessary for the functioning and security of softstore2.com (e.g., fraud detection, analytics), provided your rights and freedoms are not overridden.

5. Your Rights Under GDPR and CCPA

Depending on your jurisdiction, you may have the following rights regarding your personal information:

– Right of Access: You may request a copy of your personal data we hold.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure (Right to be Forgotten): You may request the deletion of your data, subject to legal and contractual constraints.
– Right to Restriction of Processing: You may limit the way we use your data in certain circumstances.
– Right to Data Portability: You may obtain a copy of your data in a structured, machine-readable format for transfer to another provider.
– Right to Object: You may object to certain data processing activities based on legitimate interests or direct marketing.
– Rights Under CCPA: If you are a California resident, you have the right to know what personal data is collected, request deletion, opt out of the sale of data, and exercise your rights free from discrimination.

To exercise your rights, please contact us at [email protected].

6. Security Measures

We implement appropriate technical and organizational security measures to safeguard your data:

– End-to-end encryption of data transmission and storage.
– Access control policies, including user authentication and authorization processes.
– Regular data backups and system monitoring.
– Employee training and confidentiality agreements to promote data protection awareness.
– Security audits and penetration testing to assess risks.

7. International Data Transfers

Your personal data may be transferred and processed outside the country of your residence, including to countries that may not provide the same level of data protection. Where applicable, we implement Standard Contractual Clauses and other mechanisms to ensure fair and lawful transfer, consistent with GDPR and other international data protection standards.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy. Retention periods include:

– Account Data: Stored while the account remains active and for up to 5 years thereafter to comply with legal obligations.
– Transaction Data: Retained for at least 7 years due to tax and financial reporting requirements.
– Communication Logs: Retained for up to 3 years to support customer service quality and dispute resolution.
– Preference and Marketing Data: Maintained until consent is withdrawn or the data becomes irrelevant.

Data not subject to legal or contractual retention will be anonymized or securely deleted.

9. Cookie Policy

softstore2.com uses cookies and similar tracking technologies to facilitate website functionality and enhance user experiences. The categories include:

– Essential Cookies: Required for core site functionality, including account login, cart management, and order checkout.
– Functional Cookies: Store your preferences to personalize site content and remember settings.
– Analytical Cookies: Collect information on how users interact with our site, helping us optimize performance and design.
– Performance Cookies: Monitor service issues and system performance to ensure stable operations.

10. Cookie Management and User Consent

In compliance with GDPR and CCPA guidelines, users are informed of cookie usage upon their first visit. You may manage your preferences or withdraw consent at any time using our cookie settings interface on softstore2.com. Your browser settings may also allow you to block or delete cookies; however, this may affect website functionality.

11. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children under this age. If we become aware that a child has provided us with personal information without verifiable parental consent, we will promptly delete such data. Parents or guardians concerned about their child’s data are encouraged to contact us at [email protected].

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or operational needs. Updates will be posted on this page, and users may be notified through appropriate channels when material changes occur. Continued use of softstore2.com constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, requests, or concerns related to your privacy or this policy, please contact us at:

Email: [email protected]

We are committed to maintaining your trust and ensuring full compliance with both global and regional data protection laws. Please feel free to reach out regarding any privacy matter.